4Cs Blog: Happy Employees = Happy Customers
What No One Wants You To Know About A Toxic WorkplaceWhen work becomes toxic it is natural to feel powerless to do anything about it.You may think because you are not the boss you are stuck but this could not be further from the truth. Read full post The Most Effective Customer Retention Strategy Is So ObviousExtraordinary because it is creative, genuine and deliberate; the kind that is deeply rooted in an organization’s culture and its ethos towards its employees. Extraordinary employees deliver extraordinary frontline service; these are the employees who go above and beyond because they intrinsically believe in the company they represent. Employees will bring an organization’s mission vision and values to life if they are believe in the job they are doing, if they feel they are an integral part of the organization. Read full postDoes Your Company's Job Page Scream 'Work Here'?Harvard Business Review estimates that nearly 80 percent of employee turnover is directly related to poor hiring decisions. And the price to replace said poor hire, a whopping two-and-a-half times that person’s salary. While many pieces go in to the recruiting puzzle — including sourcing, attracting, interviewing, selection, negotiation and hiring — a crucial piece lies in your company’s job page. If you’re not sure if your company’s career page packs a punch, read on to learn how to help your job page stand out to potential candidates. Read full postWhat Drives Employees To Perform? Part 8Ths post marks the end our 10-part series on engaging employees with a focus on the 10th most important driver, and one of the key secrets, to achieving higher levels of employee engagement and improving retention.
Mission and vision statements provide purpose, promote shared values, establish behavioral standards and maintain employee focus on organizational strategy and direction. (Mission and vision often used interchangeably.) Read full post What Drives Employees To Perform? Part 7As our 10-part series on engaging employees continues Insightlink's employee research found that by activating just 5 of 10 key engagement indicators,organizations can achieve higher levels of employee engagement and improve retention.
The good news here is that this is one area U.S. organizations do well since seven-in-ten employees agree that they are doing the job they are trained to do. Read full post4 Industries With Untapped Potential For WomenGallup found that only 25 to 31 percent of employees are engaged when working with a male manager. Meanwhile, research shows that employees who work for women managers are more engaged than those working for men. Meanwhile, 35 percent of those who work with a female manager are engaged. The research shows female managers are more likely than male managers to encourage their employee's career development and are more likely to check in on their development. Read full postWhat Drives Employees To Perform? Part 6Autonomy Wins!!As our 10-part series on engaging employees continues, we discovered that organizations can achieve higher employee engagement simply by activating at least 5 of 10 key engagement indicators. Robert Gray, President of Insightlink Communications says that, according to Insightlink’s Survey of the American Workplace, we have learned that job dissatisfaction is not an innate characteristic, like height or hair color. In fact, data suggest that work environment has a much stronger influence over job engagement than personality. In the old nature vs. nurture debate, nurture–or work environment–wins. One key aspect of work environment is the degree to which employees feel they have autonomy over their work which is the 8th key driver for achieving employee engagement. Read full post What Drives Employees To Perform? Part 5As our 10-part series on engaging employees continues, Robert Gray, President of Insightlink Communications identifies two key drivers of employee engagement according to Survey of the American Workforce, a recently completed national survey conducted annually by Insightlink.
What Drives Employees To Perform? Part 4As our 10-part series continues, Robert Gray, President of Insightlink Communications identifies the 5th top driver of employee engagement according to Survey of the American Workforce, a recently completed national survey conducted annually by Insightlink. Enjoying what you do was found to be the number one driver and the single most important motivator of job satisfaction in the US today. The 5th most important driver is Reward and Recognition and this it turns out, is the one nearly every employer blows. Fewer than four-in-ten employees give employers high marks for reward and recognition. Still, a number of employers understand the importance of awards and incentives that highlight, validate and value outstanding work. Such programs keep employees motivated and are effective methods of reinforcing corporate expectations and objectives. To this end, research suggests that formally recognizing between 5 percent and 8 percent of a workforce every week is the tipping point between a forgettable recognition program and one that becomes strategic to the organization. Read full postHow Can You Tell If Your Star Employee Is Unhappy?There are clues even before an employee resigns that something is not right. You may notice some detachment as the person subconsciously begins to separate themselves from their work and the people they work with. If their work has always been outstanding you may begin to see slight changes in quality. If they are typically involved with other team members they may begin to distance themselves and turn down invitations when they would have never missed out in the past. Perhaps they seem more secretive, they share less about themselves or are away from their desks more often, (which could signal they are making personal calls from another location and need privacy). Other signs include coming in later, increased dental and medical appointments to make use of company benefits, you might even notice they are dressing better and more professionally than usual. Read full post |
AboutInsightlink Communications are experts in employee survey design, data collection and analysis. Since 2001 we've helped companies of all sizes measure and improve their employee satisfaction and engagement.4Cs Blog Home Recent PostsConnectivity and Collaboration: Building a Strong Business with Remote Staff What is an Employee Survey? Are They Important in 2024? Celebrating 23 Years of Partnership: Wishing You a Merry Christmas and a Prosperous New Year in 2024! From Burnout to Bliss: Employee Wellness Through Transformation The New Machine Era: Navigating the Future of Workflows and Processes CategoriesAdvancement (3) Commitment (10) Communication (15) Compensation (15) Culture (132) Employee Surveys (85) Engagement (99) HR Practices (82) HR Technology (29) Management (41) Miscellaneous (43) Mission/Vision/Values (3) Motivation (40) Performance Reviews (2) Recognition (19) Training (16) Work/Life Balance (35) Favorite LinksEngaged Employees Blog HR ToolKit Guide to Employee Surveys Good info on how to write surveys Insightlink 360 Makes 360 assessment surveys easy. HR & Skills Development Canada Canadian Labour Market Information Statistics Canada Labour Market Activites SHRM Society for Human Resources Management HRPA Human Resources Professionals Association Harvard Business Review Essential Information for Leaders |