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4Cs Blog: Happy Employees = Happy Customers

(Showing all posts labeled Engagement)



Reducing Turnover Has Never Been More Critical

According to a recent article on Vox.com, the US is experiencing a widespread worker shortage. Here’s why.

As you can see from the graphic below, there are now more jobs available in the US that there are unemployed individuals available to fill them. Add that to the skills gap and you have a perfect storm of employee risk for US companies. Keeping your current talent, then, is of critical importance in a highly competetive labor market.

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How Technology in the Workplace can Improve Employee Happiness

Most savvy companies know that increasing employee satisfaction can lead to decreased levels of employee turnover, which costs companies $30.5 billion annually. While there are many ways to go about ensuring that your employees are happy - and continue to be happy - one of the most effective ways to engage them at work is to play to their interests. And, with more than half of the workforce set to be made up of Millennials and younger-aged employees by 2020, the way to win their hearts and play to their interests lies in providing them with the right technology.


Giving Them The Tools Needed For Success

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Modernize Your Workplace With These 7 Ways to Create a Smart Office

A productive modern workplace takes advantage of smart technologies to make workers’ jobs easier and more satisfying. A smart office also utilizes technology to automate daily routines and everyday tasks, so work flows smoothly and employees have more time for creative, constructive thinking. Whether you are setting up your workspace in a new office or have an existing business that’s looking to update to more modern times, consider the following ways to create the perfect smart office.


Choose Ergonomic Furniture

Today’s health-conscious workers are fully aware of the dangers of sitting at a desk all day, so consider bringing in convertible desks that go back and forth between standing and sitting, as well as chairs that accommodate different postures and tasks. Studies have shown that standing desks can improve mood and energy levels, reduce back pain, boost productivity and reduce absenteeism, and may even lower workers’ risk of weight gain. And without the distractions of discomfort and pain, employees can connect more fully with their co-workers and the tasks at hand, creating greater engagement and satisfaction on the job.

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Employee Engagement: The Challenge That Will Not Go Away

What does employee engagement look like at your organization? And more importantly, what is the primary reason to invest in it?

Research shows that it is worth investing in because employee engagement levels are interwoven with business outcomes. Simply put, the most important reason is because it relates directly to your employee’s willingness and ability to help you succeed.

As for what it looks like at your organization, that is a big question and difficult to answer because you can’t ask an employee if they are engaged. What does that question even mean exactly- are you engaged? Being engaged is a combination of several different attributes, that sweet spot where employees love where they work, what they do and are proud to work for you and feel they are getting something back from you that makes it all worthwhile. Engaged employees are your best employees, productive and willing to go above and beyond. If you have lots of them, you are lucky because that is what most of us are shooting for but have difficulty obtaining. We know it is important, yet the truth is most of us really have no idea what employees think or want. So, if turnover or morale is a problem for you, it might be time to get to the bottom about what is going on. 

To even begin to understand the employee engagement challenge and where you stand with your employees, you need data. This is not a time to guess what is going on, instead you need to ask everyone what they are experiencing about how they feel and what they think and the very best way is the proven way, with an employee survey.

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The Rise of Remote Working: Top Global Industries Leading the Way

 More business owners are swapping rigid 9-5 schedules and traditional office environments in favour of flexible space and remote working as an option for saving costs, retaining employees and encouraging a healthy work-life balance. With this in mind, Instant Offices investigates what industries are leading the way for remote working and how to overcome the typical challenges of managing a remote team.

A 2016 study conducted by Vodafone involving 8,000 global employees and employers found that three-quarters of companies worldwide have already switched to flexible working options. 61% believe that it had increased the company’s profits and 83% reported a boost in productivity. Additionally, numerous studies suggest that workers would choose flexible working over a pay rise, indicating that more people are interested in a better work-life balance and a schedule that fits their agenda.

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How to Increase Employee Engagement by Going Green

Recent studies have shown that workers are more likely to be engaged and productive when working for an eco-friendly company. In fact, 51% of Americans would not work for a company that doesn’t have strong commitments to environmental or social causes. Perhaps one of the reasons for this is that people are starting to become aware of how serious climate change is, especially when you consider the fact that America alone produces over 5 billion tons of carbon emissions every day. Employees these days don’t just work for the paycheck, but they also want to feel part of a cause. Here’s how you can increase employee engagement by going green:

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Excellent Reasons to Conduct an Employee Engagement Survey

An engaged employee is one who feels a strong emotional and personal connection to their workplace. They’re enthusiastic and passionate about their work, consistently go above and beyond and always want to achieve the best possible results. They’re the people who are proud to work for you, they do their job properly and help the business grow and prosper.
In contrast, disengaged employees do the bare minimum and often without any conscientious effort. They can be loud complainers who bring moral down. There is also the risk they could be looking for another job.

In 2018 you would be hard pressed to find a manager that didn’t acknowledge they are supposed to care about their staff and make their employees a priority, but the reality is that usually profits matter more, followed by customers, while employees end up last on the list. But this is the wrong approach because there is evidence that shows, as employees become more engaged companies thrive. 

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How Does Your Customer Service Stand Out?

When it comes to customer service, how does your small business stand out from the pack? From handwritten thank you notes to remembering little life details, MyCorporation blog chatted with 25 experts about the strategies they use to keep loyal customers and continue bringing in new ones for their business. We know that employee engagement and good customer service go hand-in-hand, but good ideas like these are key to keeping your best customers and keeping them coming back.

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Keeping Remote Employees Engaged with Collaboration Tech

 Remote working is increasingly on the rise as emerging technology enables employees to have more autonomy and customize their work experience. However, managing remote employees and keeping them engaged through long-distance meetings can be a challenge that requires the right tools that enable you to lead with confidence. Powerful remote meetings are crucial to the success of teams that have a mix of in-office and remote employees, contractors and partners. Fortunately, several collaboration tools on the market today are great at bringing professionals together in an online environment.

VoIP Conferencing Platforms 

Effective video conferencing can help you deliver an effective remote meeting experience with features that boost employee interaction. One of the best platforms is ezTalks Cloud Meeting, which gives users HD video, screen-sharing, VoIP audio conferencing and a whiteboard for portraying concepts and adding annotations. Best of all, it comes with a mobile app participants can use on any mobile device. This makes the meeting even more flexible for remote employees, who can tune in from virtually anywhere. 

Zoho Meeting is another conferencing platform for hosting online meetings. Video conferencing, meeting scheduling, screen sharing, chat collaboration and meeting reports all take place within your browser. Hence, there’s no need to ask employees to install software on their systems.

 

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What Is An Agile Working Environment

Agile working creates an efficient business environment by giving employees the freedom and flexibility to work in different areas of an office, or remotely via hot-desking, when and how they choose. With less constraints and more flexibility, the focus is more about performance and quality and less about where tasks are undertaken. Instant Offices have taken a closer look into Agile Working:

What is Agile Working?

By looking at work as an activity, rather than a place, agile working focuses on eliminating any barriers that stand in the way of achieving objectives. 70% of organisations are predicted to adopt some sort of flexible working by 2020 and agile working is at the heart of this transition to a more adaptable way of viewing the workplace.

Benefits of Agile Working

• Improved quality of working relationships, both internal and client-facing
• Reduced costs
• Increased productivity
• Talent acquisition and retention

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About

Insightlink Communications are experts in employee survey design, data collection and analysis. Since 2001 we've helped companies of all sizes measure and improve their employee satisfaction and engagement.



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Favorite Links


Engaged Employees Blog

HR ToolKit Guide to Employee Surveys
Good info on how to write surveys

Insightlink 360
Makes 360 assessment surveys easy.