Employee Survey Clients - Canada/USA Case Studies

We're proud to have provided survey solutions to hundreds of companies large and small in Canada, the U.S. and around the world and we'd love to do the same for your organization. Our goal is to partner with our clients to implement best-practice, actionable solutions that can measurably improve employee engagement, overall employee satisfaction and ultimately, your bottom-line performance.

If you'd like to see a full list of our clients or a get a list of client references, please contact us.

A hotel chain with properties on the East Coast

Client:

Its employee base is diverse, and includes part-time hourly, full-time hourly, and salaried employees.
Process:

This client has been conducting employee engagement surveys using Insightlink's 4Cs model for two consecutive years and are gearing up for the third year. All employees received a copy of the questionnaire, which was available in English, Spanish, and Creole. The survey was in the field for approximately 3 weeks. Employees were given time to complete the survey during their work hours, with supervision from a proctor. The second year's survey response rate was 97%.
Result Highlights:

Employees' job satisfaction level went up 10-percentage points compared to a year ago. The proportion of Committed Loyalists increased by 7-percentage points while the proportion of Dissatisfied Compromisers (who are not satisfied with their work but still choose to remain with the company) decreased by 8-percentage points.
Success Factors:

More frequent communications from management to employees.
Better working environment - capital improvement, updated furniture and equipment.
Although the company has had layoffs, some employees' roles have expanded, resulting in opportunities for career growth.

The U.S. subsidiary of a Japanese-owned insurance company

Client:

An insurance company that provides healthcare benefits to employers and their employees.
Process:

This client has been conducting employee engagement surveys using Insightlink's 4Cs model for three consecutive years. All employees were invited to complete the survey online and they each received a survey reminder one week after survey launch. The survey was in the field for 2 weeks, achieving a response rate of 83% in the third year.
Result Highlights:

Both overall job satisfaction level and the organization's Engagement Index have increased steadily over the years. Specifically, job satisfaction went up 16 percentage points from 2008 to 2009. Employee commitment has increased and the projected employee retention rate has improved as well.
Success Factors:

Client reviewed survey results and communicated survey results with all employees.
Client implemented follow up actions based on employee survey results. An Employee Opinion Council was formed to address employee morale and satisfaction issues. More regular communications with employees were made regarding company direction and business goals, resulting in the company hitting its sales goals for the first time in quite a few years, even with a leaner staff.

One of the nation's leading credit unions

Client:

This organization has multiple locations and more than 60 departments.
Process:

This client has been conducting employee engagement surveys using Insightlink's 4Cs model for two consecutive years. All employees were invited to complete the survey online, with a survey reminder sent out one week after the survey launch. The most recent survey was in the field for 3 weeks, reaching a response rate of 87%.
Result Highlights:

Improvement in employee job satisfaction exceeded the company's target, up 10 percentage points compared to the first year of study. More than 70% of employees agree that their experience of working at this credit union improved in the past year.
The proportion of employees who were not happy and planned to leave (Change Seekers) has dropped 6-percentage points, which translated into savings of millions of dollars in recruiting and new hire training costs.
Success Factors:

Client adopted our recommendations and implemented a comprehensive program to improve management accessibility and communication (e.g., mandatory monthly one-on-one meetings between employees and their manager), department tours for new hires, an employee recognition program, consistent project planning protocols that help employees attain a satisfactory work/life balance and worked to cultivate a culture of "fun" and "we care" by encouraging volunteerism and service for the community.

An engineering firm that serves the military services

Process:

This client has been conducting employee engagement surveys using Insightlink's 4Cs model for three years. More than 300 employees were invited to complete the survey online. The third year's survey response rate was 81%.
Result Highlights:

Employees' confidence in the company's future has increased by 5-percentage points despite the current difficult economic climate.
Employees believe senior management is doing a better job in communicating company vision, goals, and direction compared to a year ago.
More employees agree that creativity and innovation are rewarded at this organization, up 13-percentage points.
Success Factors:
This organization implemented a series of initiatives based on last year's employee survey results, with examples including:
Improved communications: e.g., they created a communications plan, added quarterly Director meetings, and used internal social networking site to disseminate information to all employees.
Improved culture and internal branding with an emphasis on "thinking" and "innovation."
Improved employee recognition. Managers are given budgets to give spot awards, and created an incentive program for improving process efficiency.

An organization that manufactures diagnostic testing devices

Client:

This company has operations in multiple locations, employees who are exempt and non-exempt, and employees who work on shifts.
Process:

This client has been conducting employee engagement surveys using Insightlink's 4Cs model for three consecutive years. More than a thousand employees were invited to participate in the survey. They participated in the survey either online or through hardcopy surveys distributed on-site. All employees received survey reminders one week after survey launch. The survey was in the field for 3 weeks. Year 3 survey response rate was 57%.
Result Highlights:

Employees' job satisfaction level went up 7-percentage points compared to a year ago. The proportion of Committed Loyalists went up 7-percentage points while the proportion of employees who suffer from "presenteeism" (Dissatisfied Compromisers) has decreased by 6-percentage points. This result translates into significant gain in productivity and improved employee safety. Success Factors:
The client reviewed previous year's employee survey results and took action to address issues raised in the survey. As a result, the client added new equipment, implemented programs to help employees identify career advancement opportunities, and posted job openings on their Intranet.