4Cs Blog: Happy Employees = Happy Customers

(Showing all posts labeled Performance Reviews)

How To Guard Against Bias During Performance Reviews

We all want performance reviews to be fair but biases exist and we know that too. All of us have biases and it is human nature to show a preference for people that share similarities and reject people with characteristics that we are unfamiliar with.

Bias is of particular interest to us as employee researchers because of the way it plays out in the workplace between employees and their supervisors. Performance reviews offer real insight into how biased opinions trickle down from supervisors towards their staff. And for this reason, it is essential that companies that do annual reviews work diligently to reduce or eliminate bias from the process so that every employee is given a fair and accurate review.

Many HR managers are aware of our human tendency to be biased so they adopt and implement programs they believe are free of bias. Even with this awareness though they still fail to address unconscious biases. These are almost impossible to overcome because they are implicit; we ourselves, are unaware of them. Even if you try to get people to explore their own hidden biases they cannot as it can be difficult for people to acknowledge that their biases even exist.

Improve Employee Attitudes to Keep Them on Staff

With a high unemployment rate, you might think that finding and keeping employees for your business will be easy. You have a huge pool of applicants from which to choose. Sure, people in need of a job are going to jump on the chance to finally start earning a living. However, if they ultimately wind up unhappy with their job, they will leave as soon as possible for something better.

Approximately 70% of workers are dissatisfied with their current job. It is up to you as a business owner to be that “something better,” so you do not have to worry about losing good workers. One method of improving the operations of your business is with an employee attitude survey. This survey uses a series of questions to find out how your workers feel about their jobs. It helps to gauge their attitudes about pay, benefits, hours, working environment, and much more. With this type of information, you can determine the areas in which you need to make improvements.

Making improvements will help your business become the place where everyone wants to work – the place where employees stay for many years because they are happy. Rather than just asking your employees face-to-face how they feel – an option that is not likely to garner truthful answers – surveys allow employees to express themselves without fear of repercussions. Here at Insightlink Communications, we can assist you in giving your workers these attitude surveys. We will provide you with a report detailing the results, and you can decide from there what changes need to be made. Contact us today to learn more.  

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