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4Cs Blog: Happy Employees = Happy Customers(Showing all posts labeled Employee Surveys)How Employee Surveys Can Predict Your Turnover RateCan An Employee Survey Predict Your Turnover?With the right questions and the right analysis, absolutely yes. Insightlink's Loyalty Matrix reporting can show you. Knowing how many of your employees are likely to quit in near future (and what is causing their unhapiness with the job) can be an invaluable tool in helping to reduce expensive employee turover. Using our Loyalty Matrix analysis we can segment your employee population into four distinct groups. Take a short demo survey here to learn how. Read full postWhat Are The Main Drivers Of Job Satisfaction In The U.S.?AKA What Makes American Workers Happy?Each year since 2001 we have conducted an annual survey of the American and Canadian workforce. In total, we have collected employee satisfaction data from more than 30,000 workers across many industries. From this very large sample we run a drivers analysis to find out exactly what it is that motivates employees and leads to higher levels of job satisfaction. Here are the results: Read full postTraditional Employee Surveys are Still the Gold StandardWhen it comes to employee surveys, a common question from prospective clients is ‘How often should I survey my employees?’ It used to be organizations relied on an annual employee survey to collect feedback but in our world today, big data platforms embrace micro-surveys on every topic imaginable including where bet we work. Ever since employee engagement became a buzzword, employee surveys have moved from being an annual event to a sometimes weekly and even daily event.. Do we ever get tired of surveys? You bet we do! Read full postYes, Anonymity is VERY Important for Employee SurveysOne of the most common questions we get at Insightlink when talking with prospective clients is: "How do you guarantee anonymity for our employees?". We have a well-defined policy for doing that and we take that responsibility very, very seriously. You might think that every company would take the anonymity of employee surveys just as seriously as we do (and trust us, employees certainly do) but recent experience would suggest otherwise. Our Operations VP just published a LinkedIN article on the topic here. It's well worth a read. DIY survey tools have opened up a whole new world when it comes to survey technology, but the one thing they cannot do is protect a person's identity the way a 3rd party provider can. If HR and management have the keys to the survey, then they can access every response and know exactly who said what. Your employees are not stupid. They know that. And if they know that, they won't be 100% honest. Do yourself a favor. A 3rd party provider may cost a bit more than doing it yourself in-house, but the benefits of expertise and the critical requirement of anonymity is well worth the few extra dollars you might pay. Read full postWays to Guarantee a Meaningful Employee Engagement SurveyGet Senior Management "buy-in" Reasons Not To Blow Off Your Next Employee SurveyWhen you take an employee survey the expectation is that something is going to change and it will be for the better. But what if the changes don’t stick or just fail to make any real difference for employees? If senior management did not respond the first time, the survey won’t have much credibility if it runs a second time. But a second chance still matters because it is one more valuable chance to get employee voices heard so it is critical employees don’t blow it off.
Employee Survey Critics Don't Want You To Know ThisIt is pretty tough to find out that your employees have harsh and negative feelings about you and the way you manage them. Most humans take that kind of stuff personally and sometimes it hurts.In a perfect world communication would rock and everyone would feel valued and heard and, If communications were truly working as they should, then you wouldn't need to survey employees because everything would be out in the open. In a perfect world bosses would regularly walk up to their employees and ask how it’s going and they would know if they liked their work or not. Conversely employees would feel confident and reassured and would speak the truth; there would be no need for secrets and problems would be solved in a healthy way. The reality is communications are tough for everyone and chances are if you are considering surveying your employees it is because you know you have problems. A survey won't solve your problems but it is undeniably the most logical first step in solving problems because it will expose the problems and the barriers you are up against so at least you have the basis for an effective action plan. Don’t be Fooled by Employee Survey Critics...Read full postThe #1 Reason To Do An Employee Engagement SurveyEmployee Engagement hovers around 30% in the U.S. which means 7 out of 10 people hate Monday!A statistic like that begs us all to wonder what is happening in our own workplaces and how many people are enjoying or hating their jobs. Sure you can ask around or you can take a guess but the only safe and sure way to know is to survey your employees. The only way to know what your employee think is to ask them about their jobs and where they work. In other words, who’s loving it and who’s not. That is the #1 reason to do a survey because you have to know what's going on in your organization if you want to make improvements. Disengaged employees are going to cost you money by being less productive. And disengaged employees do not care as much about their jobs as other employees. They are not concerned with productivity, or even quality. This is because they are just putting in time and doing their job – and that’s it. They are not committed to you; they only care about earning a paycheck. They take less pride in their work, and this lack of pride leads to reduced productivity. Many of these employees though are not hardwired to be dissatisfied. They might be struggling because of the day to day issues they deal with in their jobs. If you could identify and fix these problems, our research shows you stand a very good chance of converting these unhappy employees into becoming your most loyal employees. Read full post How to Tell if You're Taking a Confidential Employee SurveyBecause if your confidentiality can’t be guaranteed, walk away.Contrary to what some critics say, employee surveys can (and should) be confidential. In fact when searching for a survey vendor, confidentiality should one of the most important differentiators when you choose one. The purpose of an employee survey is to hear from employees what is really going on…to get their honest input and insights about what it’s like to work for you. It might be hard to swallow but the truth often comes with a reality check. If you can’t promise confidentiality the survey will be a complete waste of time and money. Why would anyone bother otherwise? Critics will say that ‘any culture that has to make a survey confidential in order to get people to talk is a broken culture to begin with’ are in denial. As humans we are often careful about what we say at work even if we love our jobs. We disagree with this negative attitude because we have seen employee surveys work. We have done millions of surveys and seen first-hand how a broken culture can be turned around and mended. The old saying ‘If you don’t measure it you cannot improve it’ could not be more true with employee surveys and if you really want to know what needs to be improved in your organization, an employee survey remains the best, most effective first tool for finding out what’s broken, and what needs to be fixed. Then, in order to know if your improvements are actually working, you have to measure them again. There is hope for any workplace that wants to make a change and be a place employees are proud to work for, it just has to be 100% safe for them to tell you what’s really going on. A confidential employee survey not only honors free speech is protects it as well. Read full post The Inside Scoop on Designing the Best Employee Engagement SurveysMost employee surveys are too off the shelf, too short and too impersonal to uncover what’s really going on. Surveys that brag about being only 10 questions long miss an opportunity to get the details and story’s behind the answers that can often be the most compelling and valuable parts of the whole survey itself. There is a misconception that longer surveys are a waste of time and employees rush to finish them. At Insightlink we know this is not the case and in fact find the opposite to be true. We find that employees like to be asked for their opinions and once they start a survey they finish it 95% of the time. Open-ended questions give employees the chance to put into their own words what is happening and these stories reveal the truth about what is really going on. The results of an employee survey can sting and cause egos to blow but, if approached with an open mind, they can be a liberating experience where senior management will finally know what the problems are instead of wondering or denying they exist. Read full post |
AboutInsightlink Communications are experts in employee survey design, data collection and analysis. Since 2001 we've helped companies of all sizes measure and improve their employee satisfaction and engagement.4Cs Blog Home Recent Posts
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