4Cs Blog: Happy Employees = Happy Customers

Why the Actively Disengaged Employee Spells Trouble for Your Business

Having fully engaged employees is the goal of many larger organizations, but they are not as easy to come by as not-engaged and actively disengaged employees. Only 13% of employees worldwide are engaged, but, in the United States, the figures are better, at about 30%.

Still, this is a small number when compared to the 70% of employees who are not engaged in their job. Disengagement is problematic. These employees are unhappy at work and often act out their unhappiness. What does that mean for you? This means low customer satisfaction rates, loss of customers, and a waste of time and money by management. All of your performance metrics within your organization will be low, with high rates of turnover, absenteeism, safety incidents, and low quality work. DIsengagement causes:

• Lower Productivity
• Lower Profitability
• Lower Customer
• Satisfaction
• High Absenteeism
• High Turnover
• Organization shrinkage
• Higher Levels of Safety Incidents
• High Levels of Poor Quality Work

When you consider all of the data, if most of your employees fall into the non-engaged or disengaged group, this means that there is a problem in your business’s organization. However, as with all problems, in time this can be corrected. The first line of defense you have is to create an employee satisfaction survey. It needs to be concise and focused on what you can do to make employees happier.

Once you identify the key issues, you can work on fixing them, so that more employees become engaged. Engaged employees are happy, and they know their opinions and suggestions are acted upon.  

Ways to Improve Employee Engagement

Disengaged employees are a problem that almost every business experiences at one time or another. When an employee is disengaged, this means that he is not happy or enthusiastic about his job. This is harmful because unhappy employees tend to not have the motivation or the desire to have the best performance possible. Some ways to improve engagement are outlined below.

1. Use a good employee engagement survey that asks questions in which the results are actionable. All data collected must be specific and relevant to increasing engagement.
2. Set the tone from the top by choosing the right managers. Company success is based off the employees’ achievements. This means that the managers must be as engaged as employees are expected to be.
3. Hold managers responsible for the engagement of the employees under them. The basis for this is studies have found that managers are directly responsible for their employees’ engagement levels.
4. Engagement goals should be realistic. Realistic goals are measureable and have the ability to be met. They are also more meaningful to employees. These goals should be recorded in everyday terms and broken down to simple ideas. This helps to bridge any gaps in communication. 

Engaging employees starts at the management level and ends at the employee level. When your business considers the changes needed to engage all or most of their employees, the changes must be on all levels of your organization. Studies have proven that engaged employees have higher customer satisfaction and lower absenteeism than non-engaged and fully disengaged employees.  

Begin the New Year with a Survey

A new year is upon us – is your business ready to face another year?

The beginning of a new year is the perfect time to do some evaluating of your current business practices. It is the time for change, and you can start making changes by having your employees take a satisfaction survey. One of the biggest problems employers have is keeping employees engaged.

Disengaged employees can bring down the overall morale of your business, as well as its productivity. That is why you need to do what you can to make sure your employees are engaged and active in the success of your business. You can gauge an employee’s job satisfaction with a survey. However, the survey has to do more than just ask a few, basic questions.

Your survey needs to dig deep within the minds of your employees to find out how they truly feel about their jobs. Are they happy with the rate of pay? Are the benefits sufficient? Is the working environment welcoming?

Are You Overdue for an Employee Survey?

Understanding Employee Attitudes and Opinions

When was the last time you gave your employees an employee morale survey? Last year? Two years ago? Never? You may be long overdue for one of these surveys.

These kinds of surveys are beneficial because they help you, the employer, gauge the morale of your workers. You need to know how they feel about their jobs and their futures. You need to know any areas of concern for your workers, so you can make necessary changes.

Happy Employees Help Businesses to Succeed

As a business owner, there is one primary concern on your mind – the success of your business. Ensuring the success of your business involves more than just providing a quality product or service – although that, too, is essential. It also involves keeping your employees happy.

Happy employees make productive employees, so making sure your workers are satisfied is paramount to your overall success. You can determine success through the use of surveys. There are many reasons why you should use an employee satisfaction survey to help your business succeed. They provide clear and concise answers that will give you the honest feedback you need to make any necessary changes. Surveys also help keep your employees feeling good about their jobs because they have the chance to communicate their needs to you. Employees need a way to let their employers know when something is wrong.

Surveys are anonymous, so your workers will not feel “called out” and on the spot. They will feel comfortable voicing their thoughts, without fear of repercussions. Here at Insightlink Communications, we are the survey experts you need to make sure your employees are satisfied. We offer various types of surveys that will help you get the feedback you need. Once we have the results, we will create a report for you that will help you determine where changes need to be made. You can then take the necessary actions you need to keep you workers happy and your business on the path to success. Contact us today for more information.  

Have a Successful Business in the Coming Year

When was the last time you gave your employees a survey to gauge their job satisfaction? If you have not given a survey in a long time, or if you have never given a survey, you may not realize what you are missing. Employee surveys can provide employers with valuable insight into the minds of their workers.

This insight will reveal the true feelings of workers. If they are not happy on the job, the survey will find out why. When you know what is wrong with your business operations in the eyes of your employees, you can start making changes. After all, you cannot fix what you do not know is broken – a survey will tell you what is broken and in need of repair. Here at Insightlink Communications, surveys are our specialty.

We have spent years fine-tuning our surveys to ensure that they reveal all of the information you need to run a successful business. We know how important employee satisfaction is to the overall success of your business. If your workers are not happy, no one is going to be happy.

With a survey, you can make sure that everyone stays happy. If you are ready to kick off the New Year with a bang, contact us today to learn more about our employee surveys. With our surveys, you can find out everything you need to know about your employees, so you can make the changes that are right for your business.

We are ready and waiting to help your business grow and succeed, even more, this coming year!  

Offer Surveys after the Holidays

If you are looking for a good time to offer employee surveys to your employees, consider doing it after the start of the New Year. The holiday season is a stressful time for people. It is not the best time to offer a survey because some of the answers could be the result of stress.

For instance, an employee that is normally happy with their rate of pay may be feeling extra stress during the holidays. He may express dissatisfaction with his pay rate because he has extra people to shop for – not because he is truly unhappy with it. Once the holidays are gone, your employees will be feeling relieved and relaxed. They will be much more likely to offer honest, open answers. Insightlink Communications knows all there is to know about employee surveys.

We know when to give surveys. We know which questions need to be asked. We also know how to evaluate the results into useable information for you. Once you have the information, you can start determining which areas need change and which areas are fine. Since the satisfaction of your employees has a direct effect on the success of your business, surveys can provide valuable information.

When the New Year arrives, and you are finally ready to find out how your workers really feel about their jobs, contact us. Let us set you up with a quality survey that will dig deep within the minds of your employees and uncover their true feelings – good or bad.  

Let the Survey Experts Do Their Jobs

Let the Survey Experts Do Their Jobs Now that you have made the decision to give your employees a survey, it is essential that you choose the right survey company. You can always try to come up with your own survey, but unless you know which questions to ask, the survey may not serve any real purpose.

Employee satisfaction survey questions are more than just simple “yes” and “no” questions. They need to dig deeper into the minds of the workers, giving them a chance to express their honest opinions about their jobs.

Here at Insightlink Communications, we specialize in providing quality surveys that get to the root of any potential problems. When you partner with us for your employee surveys, we will take care of all of the hard work. We will provide the surveys needed, and then we will evaluate the results. We will provide you with a report detailing the results, so you can quickly see any areas in which you need to make changes.

As the owner of your business, you have an obligation to your workers to provide them with a good working environment. If they are not happy, it will reflect in their work and in their attitudes. Our surveys will help you uncover any dissatisfaction, so you can start making things better. Contact us today to learn more about our selection of employee surveys. Our experts are waiting to help you start learning about your employees.

Once you have the results in hand, you can start being the kind of business owner that everyone wants to work for – the kind that listens to employees.  

Learn 10 Steps to Building Successful Employee Engagement

Dissatisfied employees can cost a business more than just money. It is up to the management to figure out what is causing employees to become dissatisfied and to plan a way to make the employees become more actively engaged. An actively engaged staff will create a more open and safe work environment, making it easier to work efficiently on different projects and tasks.

Actively pursuing employee engagement can result in a more productive staff. This is important for any business since engaged employees are more likely to produce high quality work. Energetically engaged employees that come into contact with customers are also more likely to be motivated to go above and beyond when it comes to helping the company build a better reputation amongst clientele.

Encouraging and pursuing employee engagement can also inspire staff members to be more creative and innovative. This is important for any business as it can lead to new and improved ideas and projects. The more creativity used to satisfy a customer or client, the more likely it will be that the client develops an ongoing relationship with the company.

Additionally, employees are more satisfied with their positions if they are being actively engaged. This assists in creating a positive work environment for all staff members, which in turn can help improve employee retention. A company which has satisfied and engaged employees usually has a lower turnover rate, creating a family-like atmosphere that inspires loyalty and commitment.

Surveys Are Not Always Equal

If you have ever taken an employee morale survey, you know that these kinds of surveys help reveal the true thoughts of employees. Through the survey, employees have the chance to let their employers know where changes need to be made. For example, if a worker is not happy with his wages, he can reveal this in an anonymous survey. The employer may think that he is paying his workers enough.

The survey will show him that he needs to find a way to improve wages. Employee surveys have been used for years. However, they have not always been created equal. There are some surveys that only provide vague information. Here at Insightlink Communications, our surveys dig much deeper. We know that employers need to understand the truth about how their workers feel. Employers need more than just general answers.

That is why we design our surveys to dig deep and uncover the things that business owners need to know. Once you have the information in front of you, it is time to start making changes. No, you may not be able to make all of the changes at once. However, you can start small and keep working on other areas. When your workers see you making improvements, they are going to feel better about their jobs.

Happy employees are more productive, because they are invested in the business. Contact us today to learn more about our surveys and let us help you get started on giving your workers a survey.  

About

Recent Posts

Categories

Favorite Links