4Cs Blog: Happy Employees = Happy Customers
The #1 Reason To Do An Employee Engagement SurveyEmployee Engagement hovers around 30% in the U.S. which means 7 out of 10 people hate Monday! How to Deal With New Hires And Their Meddlesome Helicopter ParentsWe all know that organizations with engaged employees are more successful. We also know that every workplace has its drama, issues, problems, awkward moments and funny stories. But this week our hat goes off to the people in HR who have the privilege of handling the people we have affectionately come to know as 'helicopter parents'. In an article written by Dana Wilkie that was published by SHRM last week, Wilkes gives us the inside view on some of the most outrageous stunts pulled by helicopter parents. And, as we consider the possibility of any of these happening in our organizations, we wonder if any of these kinds of experiences would make you say yes or no to the hopeful young person applying for the job. Read full postRomancing the Disengaged at Work and in LoveRomantic relationships and employee engagement have more in common than you might think. Fix a Retention RoadblockIn this new article on Inc.com, Insightlink's founder and President Robert Gray shares advice and suggestions to improve employee engagement based on the leading drivers of job satisfaction as revealed in our Annual Survey of the American Workforce. 1. Become an Exceptional Communicator. What You Need to Know About Boomerang EmployeesThe number one reason people quit their jobs is for a better opportunity so bosses, relax. Disengaged Employees Could Be The Best Thing That Ever Happened To YouDisengaged employees are often easy to spot. The symptoms manifest all around you if you are careful to look for the signs. Disenaged employees don’t smile very much, they call in sick, they quit, waste time, don’t go above and beyond and very often turn away your customers instead of helping them. Sales might be down, productivity could be falling too.A really quick and simple way to get a sense of what is happening can be found by asking one or two key questions: 1. Are you proud to work here? 2. Would you recommend working here to a friend? If the answer to either or both is no, you have three choices. Ignore the problem, hope HR can magically fix the problem or, make a change. If you suspect or have diagnosed your employees as being disengaged we cannot stress the importance of digging and finding out why this is happening, and asking what is causing morale to plummet. At Insightlink it is our job to help companies ask these often difficult questions. Difficult by nature and also difficult to how to ask questions using the right words to get the answers you so badly need to know. Read full post How to Tell if You're Taking a Confidential Employee SurveyBecause if your confidentiality can’t be guaranteed, walk away.
5 Ways to Boost Productivity in the WorkplaceHappiness makes people about 12 percent more productive in the workplace, the University of Warwick reports. That's no big surprise, but how do you make your employees happier so they’ll focus on their jobs and stay more productive? The answer isn’t really about offering tons of perks and praise, but a few simple tools and strategies to help them do their jobs well day in and day out. From social tools to empowerment, here are five tips to help you and your employees stay focused throughout the workday. Use the Right ToolsAccording to Microsoft, nearly half of employees report that social tools for business help increase productivity. Meanwhile, 30 percent of companies underestimate the value of these tools and restrict their use. Think back to when email was on the rise. What would your company be like if you didn’t embrace the communication tool? Open the door for more collaboration and communication with tools like Microsoft Office 365 and Yammer; not only will employees be able to collaborate quickly, the business can quickly scale as demands change. Read full post The Inside Scoop on Designing the Best Employee Engagement SurveysMost employee surveys are too off the shelf, too short and too impersonal to uncover what’s really going on. Surveys that brag about being only 10 questions long miss an opportunity to get the details and story’s behind the answers that can often be the most compelling and valuable parts of the whole survey itself. There is a misconception that longer surveys are a waste of time and employees rush to finish them. At Insightlink we know this is not the case and in fact find the opposite to be true. We find that employees like to be asked for their opinions and once they start a survey they finish it 95% of the time. Open-ended questions give employees the chance to put into their own words what is happening and these stories reveal the truth about what is really going on. The results of an employee survey can sting and cause egos to blow but, if approached with an open mind, they can be a liberating experience where senior management will finally know what the problems are instead of wondering or denying they exist. Read full post Should You Quit if Your Boss Lies to You?We recently heard a story that brought to light how one lie can erode your best retention efforts and send your best employees out the door. A campus hire at a top tier company was overlooked for a special high profile meeting. When confronted, the employee's manager, who did not have the answer, chose to lie about it instead and explained she was not invited was because she was too new to her role. The employee discovered this was a lie because other new hires who had been in their role even less time had been invited. It was discovered that HR made an error and should have invited this employee and they were indeed sorry. The manager also apologized to the employee but the damage had been done.
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AboutInsightlink Communications are experts in employee survey design, data collection and analysis. Since 2001 we've helped companies of all sizes measure and improve their employee satisfaction and engagement.4Cs Blog Home Recent PostsConnectivity and Collaboration: Building a Strong Business with Remote Staff What is an Employee Survey? Are They Important in 2024? Celebrating 23 Years of Partnership: Wishing You a Merry Christmas and a Prosperous New Year in 2024! From Burnout to Bliss: Employee Wellness Through Transformation The New Machine Era: Navigating the Future of Workflows and Processes CategoriesAdvancement (3) Commitment (10) Communication (15) Compensation (15) Culture (132) Employee Surveys (85) Engagement (99) HR Practices (82) HR Technology (29) Management (41) Miscellaneous (43) Mission/Vision/Values (3) Motivation (40) Performance Reviews (2) Recognition (19) Training (16) Work/Life Balance (35) Favorite LinksEngaged Employees Blog HR ToolKit Guide to Employee Surveys Good info on how to write surveys Insightlink 360 Makes 360 assessment surveys easy. HR & Skills Development Canada Canadian Labour Market Information Statistics Canada Labour Market Activites SHRM Society for Human Resources Management HRPA Human Resources Professionals Association Harvard Business Review Essential Information for Leaders |